Refund Policy
Return, Refund & Replacement Policy
Last Updated: 07 October 2026
Thank you for shopping at prasadtraders27.com.
At Prasad Traders, we carefully pack and dispatch every order. However, in rare cases, a product may be damaged during transportation or delivery.
Our Return, Refund & Replacement Policy explains the circumstances under which we accept claims for damaged products.
1. Eligibility for Replacement
We accept replacement requests only when the product has been damaged during shipping or transportation by the logistics/delivery partner.
If you receive a damaged product, you must contact us as soon as possible after delivery.
To process your request, you may be required to provide:
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Your Order ID
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Clear photographs of the damaged product
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Photographs of the outer packaging
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Photographs of the shipping label
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A short video of the package/product, if requested by our team
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Any other information reasonably required to verify the damage
2. Damaged Product During Delivery
If the product is damaged during logistics or transportation, please contact us at:
Email: sales@prasadtraders27.com
Our team will review the submitted photographs, videos and order details.
If the damage is confirmed to have occurred during transportation, we will arrange a replacement of the damaged product, subject to product availability.
Important
The replacement will be provided instead of a refund.
We do not provide cash refunds or payment refunds for damaged products where a replacement can be provided.
If the same product is unavailable, we may contact you regarding an appropriate alternative or other resolution.
3. Products Not Eligible for Return or Replacement
Products will generally not be eligible for replacement in the following situations:
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The product was damaged after delivery due to improper handling or use.
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The product shows signs of wear or damage caused by the customer.
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The product was used, altered or modified after delivery.
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The customer is not satisfied with the product for personal preference or change of mind.
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The wrong size, colour, design or variant was selected by the customer, where applicable.
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The product was damaged because the customer failed to follow the product's care or usage instructions.
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The product is returned without prior approval from Prasad Traders.
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The customer is unable to provide sufficient evidence of transit damage when requested.
4. Reporting a Damaged Product
Customers are requested to inspect their package immediately after delivery.
If you receive a damaged package or product, please contact us at sales@prasadtraders27.com as soon as possible.
For faster processing, please provide:
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Order ID
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Customer name
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Registered mobile number
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Photographs of the package
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Photographs of the damaged product
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Photograph of the shipping label
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Video evidence, if requested
Failure to provide sufficient information may delay or prevent us from verifying the claim.
5. Return Shipping
If Prasad Traders requests the damaged product to be returned, we will provide instructions regarding the return process.
Customers should not send any product back to us without first contacting our customer support team and receiving return instructions.
Where a return is approved due to verified transit damage, we may arrange or provide instructions for the return shipment.
6. Replacement Process
Once the damage claim has been reviewed and approved:
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We will confirm the replacement eligibility.
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We will provide return instructions if the damaged product needs to be collected or returned.
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The replacement product will be dispatched subject to availability.
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Delivery time for the replacement may depend on the customer's location and logistics partner.
Replacement delivery times may vary depending on product availability and shipping conditions.
7. No Refund Policy
Prasad Traders does not provide refunds for damaged products when the product is eligible for replacement.
Our primary resolution for verified logistics-related damage is replacement of the product.
Refunds will not be issued merely because:
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The customer changed their mind.
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The customer does not like the product after delivery.
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The customer ordered the wrong product/variant.
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The customer no longer requires the product.
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The product was damaged after delivery due to customer handling.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests may not be accepted once the order has been processed, packed or shipped.
If an order has already been dispatched, cancellation may not be possible.
9. Replacement Availability
Replacement is subject to availability of the same product.
If the exact product is unavailable, Prasad Traders may contact the customer to discuss an appropriate alternative or other available resolution.
10. Policy Changes
Prasad Traders reserves the right to modify or update this Return, Refund & Replacement Policy at any time.
Any changes will be published on this page with an updated "Last Updated" date.
11. Contact Us
If you have any questions regarding our Return, Refund & Replacement Policy, please contact us:
Prasad Traders
Email: sales@prasadtraders27.com
Website: prasadtraders27.com